Our Policies

We deliver nationwide across the United States through our network of local florists. Enter your delivery zip code at checkout to confirm availability in your area.

Same-Day Delivery. Orders placed by 6:00 PM local time are eligible for same-day delivery, available Monday through Saturday in eligible areas. Same-day availability depends on the recipient's location and local florist capacity and is not guaranteed in all areas.

Standard Delivery. Standard delivery is available for orders placed at least one day in advance. All deliveries are free of charge.

• Monday – Saturday: 9:00 AM – 6:00 PM local time
• Sunday: Not available

We cannot guarantee specific delivery times within these windows.

If the recipient is not available at the time of delivery, our driver will:

• Leave the arrangement in a safe, shaded location
• Leave with a neighbor or concierge
• Leave a delivery notice and attempt redelivery

We deliver to:

• Hospitals
• Funeral homes
• Churches
• Schools
• Businesses

Please include detailed delivery instructions (room number, department, etc.) during checkout.

During peak holidays (Valentine's Day, Mother's Day, etc.), delivery windows may be extended and orders should be placed earlier. We recommend ordering at least 3–5 days in advance.

For any delivery questions, call us at (800) 990-3464.

Satisfaction Policy. If something isn't right with your order, contact us within 24 hours of delivery and we'll arrange a replacement or refund in line with our policy.

7-Day Freshness Guarantee. We guarantee your flowers will stay fresh for at least 7 days from delivery. If your flowers wilt prematurely within this period, contact us for a replacement or refund.

Damaged or Incorrect Orders. If your arrangement arrives damaged or differs significantly from what you ordered:

• Contact us within 24 hours of delivery
• Provide photos of the arrangement showing the issue
• Include your order number and delivery address

We will arrange a replacement delivery or issue a full refund within 3–5 business days.

You may change or cancel an order up to 24 hours before the scheduled delivery by contacting us. Once your order is in preparation or out for delivery, it can no longer be changed. Because flowers are perishable, we don't accept returns, but if your order arrives damaged or not as described, contact us within 24 hours of delivery and we'll arrange a replacement or refund.

Due to seasonal availability, we may need to make minor substitutions to your arrangement. We always substitute with flowers of equal or greater value while maintaining the overall style, color palette, and design of your selection. If you have specific requirements or allergies, please note them during checkout.

Non-Delivery. If we are unable to complete your delivery due to:

• Incorrect address
• Recipient unavailability (after multiple attempts)
• Access restrictions

We will contact you to reschedule. A redelivery fee may apply. Orders that cannot be delivered due to customer-provided incorrect information are not eligible for refund.

To request a refund or report an issue:

• Phone: (800) 990-3464
• Email: help@kikyflorist.com

Our customer service team is available Monday–Saturday, 9:00 AM–6:00 PM local time. We're here to help with any questions about your order.

Kiky Florist (‘we’, ‘our’ or ‘us’) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

Personal Information. When you place an order, we collect:

• Your name, email address, and phone number
• Billing address and payment information
• Recipient name and delivery address
• Gift messages and special instructions

Automatically Collected Information. When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior.

We use your information to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to customer service requests
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

We do not sell your personal information. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to process transactions
• Service providers who assist our operations
• Law enforcement when required by law

All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your complete credit card information on our servers.

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the ‘Last updated’ date.

If you have questions about this Privacy Policy, please contact us at help@kikyflorist.com.

135 Pinelawn Road Suite 110 · Melville, NY 11747